REFUND & RETURN POLICY
At MINDTHREAD, every piece is made with care and attention to detail. Please read our policy carefully before placing your order.
RETURNS
We accept returns within 14 days of delivery.
To be eligible for a return:
Items must be unworn and unwashed
Tags and original packaging must be included
No visible signs of wear, damage, stains, or scent
Customers are responsible for return shipping costs unless the item arrives faulty or incorrect.
NON-REFUNDABLE ITEMS
We do not offer refunds on:
FAULTY OR INCORRECT ITEMS
If your item arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery with:
We will arrange a replacement or refund where appropriate.
REFUNDS
Once your return has been received and inspected, refunds will be processed back to your original payment method within 5–10 business days.
SHIPPING
Shipping times may vary during launches, restocks, or high-demand periods. MINDTHREAD is not responsible for delays caused by couriers, customs, or incorrect shipping information provided at checkout.
CONTACT
For all return or order enquiries, contact: mindthreadbrand@gmail.com